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Policies

Clients are asked to cancel appointments 24 hours in advance of the scheduled training session. Late Cancellations\Missed Appointments count as 1 session! Client will be charged for appointments cancelled with fewer than 24 hour’s notice.

If 2 sessions are cancelled client will be required to speak with the owner verbally before scheduling new appointments.

We reserve the right to refuse services to clients who may not be able to exercise safely with the level of supervision provided by Coach Venus, LLC.

Liability Waiver

You have purchased a Personal Training Session\Group Fitness Class\Meal Plan, consult your physician and assess your fitness level. Follow all safety instructions before beginning this or any exercise and nutrition plan. If you have any unique or special medical conditions, such as if you’re pregnant, or have any allergies known or unknown you must consult with a competent and reliable physician to understand all risks, contraindications and complications of using this program, and receive authorization from them before beginning. If you choose to start this plan without your Physician’s consent, you do so at your own risk. Accordingly, to the extent permitted by law, Coach Venus, LLC, DBA Lose The Fat Keep The Curves, will not be liable to any person or entity for any damage or loss caused or alleged to be caused directly or indirectly by any exercise regimes, workouts, nutrition plan, advice or any other content provided.

Purchase Policy

Payment Policies All Sessions must be pre-paid. Payment may be made with cash or credit card. Personal Training Sessions, Group Fitness Classes/Meal Plan, and Packages are non-refundable & non-transferable Personal Training Sessions and packages expire 90 days from purchase date. Commitment Packages expire at the end of 180 days.

Meal Plans that you requested will be delivered to your email up to 24 hours of receipt of your payment (payments typically post 24-72 hours).

Session Duration

Personal Training sessions are thirty minutes in length. Sessions may also be 60- minutes in length and will count as (2) sessions, unless additional time is booked in advanced. (not applicable for free consultations).

Fitness Classes are thirty minutes in length. Sessions may also be 60 minutes in length and will count as (2) sessions, unless additional time is booked in advanced. (not applicable for free consultations).

Personal coaching sessions are thirty minutes in length. Sessions may also be 60 minutes in length and will count as (2) sessions, unless additional time is booked in advanced. (not applicable for free consultations).

Personal Training maybe combined with Coaching sessions and may last  forty five-sixty minutes in length. This will be determined by Coach Venus, LLC.

Late Policy

Personal Training & Personal Coaching sessions will be forfeited after 10 minutes.   Clients are responsible for calling or logging into virtual format to meet Coach Venus on-time for their coaching sessions. After 10 minutes the coaching session will be forfeited.

Homework Policy

Clients are required to keep a food, weight, exercise and win log. Pictures of the log must be submitted 24 hours prior to each coaching session. Additional weekly assignments will be required.

Return-Refund

Personal Training: Refunds are not supported.

Group Fitness: Refunds are not supported.

Customers can exchange their original order (meal plan) for a different (meal plan (ex. Meat lovers for vegetarian) within 15 minutes of completing a transaction. All Exchanges will go to the original purchaser. Instructions on how to exchange items:
1. Email losethefat9@gmail.com to create an exchange for merchandise authorization within 15 minutes of completing your transaction.
2. Type the phrase “EXCHANGE REQUESTED” in the subject field.
3. Provide screen shot or copy of receipt for payment confirmation
4. Clearly identify item that was purchased in error.
5. Clearly identify item the reason for the exchange
6. Clearly identify replacement item from available options located at www.losethefatkkeepthecurves.com You will receive an email confirmation when the exchange is processed, please allow 24 to 48 hours for processing.